· A Failed toast on the APP while connecting

When I connect to Loona through the APP, there is always a Failed toast on the APP

• Loona is shut down
    Restart Loona first, and Loona will automatically reconnect to the Wi-Fi after starting up. This connection process takes a little time, wait about 30s before Clicking the [connect Loona] button on the APP.
• Loona is just woken up or started up for a while
    Loona will automatically reconnect to Wi-Fi after waking up and starting up, but this process takes a little time. In this period, Loona cannot connect to the App. So please wait about 30s before Clicking the [connect Loona] button on the APP.
• The Wi-Fi signal isn't stable
    Please go to Loona APP settings > account, click [Set up Wi-Fi for Loona] and reset Wi-Fi for Loona. Please make sure the Wi-Fi environment is good.
• Router firewall settings
    Confirm that the router is DHCP enabled and that no specific mac address is assigned to connect.
    If the router supports setting Bonjour, make sure that option is turned on to discover LAN devices.
• If none of the above situations apply, please check the error code provided in the failed toast message and follow the instructions below:
  • C3, C61, C64: Loona is offline (in sleep mode, powered off) or experiencing poor network conditions: Step 1: Restart the app and Loona. Step 2: Reconfigure the network settings for Loona. Step 3: After successfully setting up the network for Loona, attempt to connect again. Please ensure that Loona is successfully connected to the internet and that both Loona and the app are connected to the same Wi-Fi network.
  • 2100, 2200: Loona's device validation failed, rejecting the connection request from the app: Step 1: Restart the app and Loona. Step 2: After powering on Loona, wait for approximately 60 seconds. Then, on the app side, click on the "Connect" button again to attempt to connect to Loona(Loona will automatically reconnect to Wi-Fi after starting up, but this process takes a little time, so please wait over 30s before Clicking the [connect Loona] button on the APP). Step 3: If the connection continues to fail after multiple attempts or if the connection is established but immediately gets disconnected, please contact customer service for assistance.

account, click [Set up Wi-Fi for Loona] and reset Wi-Fi for Loona. Please make sure the Wi-Fi environment is good."}}},"align":"","folded":false}},"WrCRdtL2FoQ3dZx8XPncAl0Cnxc":{"id":"WrCRdtL2FoQ3dZx8XPncAl0Cnxc","snapshot":{"type":"bullet","parent_id":"STCjdLlBvoNs8wxFyqScX5s3nMb","comments":[],"locked":false,"hidden":false,"author":"7189806171069399041","children":["Z6qFdp8ylonIIvxgVK1cCH47nyg","Wr5ld8qb2oqXnrxWKxxcvWaAnMc"],"text":{"apool":{"nextNum":3,"numToAttrib":{"0":["bold","true"],"1":["textHighlightBackground","rgb(255,233,40)"],"2":["author","7189806171069399041"]}},"initialAttributedTexts":{"attribs":{"0":"*2*0*1+o"},"text":{"0":"Router firewall settings"}}},"align":"","folded":false}},"Z6qFdp8ylonIIvxgVK1cCH47nyg":{"id":"Z6qFdp8ylonIIvxgVK1cCH47nyg","snapshot":{"type":"text","parent_id":"WrCRdtL2FoQ3dZx8XPncAl0Cnxc","comments":[],"locked":false,"hidden":false,"author":"7189806171069399041","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["author","7189806171069399041"],"1":["textHighlightBackground","rgb(255,233,40)"]}},"initialAttributedTexts":{"attribs":{"0":"*0*1+2o"},"text":{"0":"Confirm that the router is DHCP enabled and that no specific mac address is assigned to connect."}}},"align":"","folded":false}},"Wr5ld8qb2oqXnrxWKxxcvWaAnMc":{"id":"Wr5ld8qb2oqXnrxWKxxcvWaAnMc","snapshot":{"type":"text","parent_id":"WrCRdtL2FoQ3dZx8XPncAl0Cnxc","comments":[],"locked":false,"hidden":false,"author":"7189806171069399041","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["author","7189806171069399041"],"1":["textHighlightBackground","rgb(255,233,40)"]}},"initialAttributedTexts":{"attribs":{"0":"*0*1+2r"},"text":{"0":"If the router supports setting Bonjour, make sure that option is turned on to discover LAN devices."}}},"align":"","folded":false}},"G9Bmdg6aookkG1xgXcQcmSdrnWg":{"id":"G9Bmdg6aookkG1xgXcQcmSdrnWg","snapshot":{"type":"bullet","parent_id":"STCjdLlBvoNs8wxFyqScX5s3nMb","comments":[],"locked":false,"hidden":false,"author":"7189806171069399041","children":["SPQvd1XAsow5SBx8S5wcQPnQn5e","FHlGdU3DOo19DdxhzsJc8Qp0nkb"],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["author","7189806171069399041"],"1":["bold","true"]}},"initialAttributedTexts":{"attribs":{"0":"*0*1+3u"},"text":{"0":"If none of the above situations apply, please check the error code provided in the failed toast message and follow the instructions below:"}}},"align":"","folded":false}},"SPQvd1XAsow5SBx8S5wcQPnQn5e":{"id":"SPQvd1XAsow5SBx8S5wcQPnQn5e","snapshot":{"type":"bullet","parent_id":"G9Bmdg6aookkG1xgXcQcmSdrnWg","comments":[],"locked":false,"hidden":false,"author":"7189806171069399041","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["author","7189806171069399041"],"1":["bold","true"]}},"initialAttributedTexts":{"attribs":{"0":"*0*1+2s*0|3+2g*0+6a"},"text":{"0":"C3, C61, C64: Loona is offline (in sleep mode, powered off) or experiencing poor network conditions:\nStep 1: Restart the app and Loona.\nStep 2: Reconfigure the network settings for Loona.\nStep 3: After successfully setting up the network for Loona, attempt to connect again. Please ensure that Loona is successfully connected to the internet and that both Loona and the app are connected to the same Wi-Fi network."}}},"align":"","folded":false}},"FHlGdU3DOo19DdxhzsJc8Qp0nkb":{"id":"FHlGdU3DOo19DdxhzsJc8Qp0nkb","snapshot":{"type":"bullet","parent_id":"G9Bmdg6aookkG1xgXcQcmSdrnWg","comments":[],"locked":false,"hidden":false,"author":"7189806171069399041","children":[],"text":{"initialAttributedTexts":{"text":{"0":"2100, 2200: Loona's device validation failed, rejecting the connection request from the app:\nStep 1: Restart the app and Loona.\nStep 2: After powering on Loona, wait for approximately 60 seconds. Then, on the app side, click on the \"Connect\" button again to attempt to connect to Loona(Loona will automatically reconnect to Wi-Fi after starting up, but this process takes a little time, so please wait over 30s before Clicking the [connect Loona] button on the APP).\nStep 3: If the connection continues to fail after multiple attempts or if the connection is established but immediately gets disconnected, please contact customer service for assistance."},"attribs":{"0":"*0*1+2k*0|2+10*0+4e*0*2+51*0|1+1*0+56"}},"apool":{"numToAttrib":{"0":["author","7189806171069399041"],"1":["bold","true"],"2":["textHighlightBackground","rgb(255,233,40)"]},"nextNum":3}},"align":"","folded":false}},"STCjdLlBvoNs8wxFyqScX5s3nMb":{"id":"STCjdLlBvoNs8wxFyqScX5s3nMb","snapshot":{"type":"page","parent_id":"","comments":null,"locked":false,"hidden":false,"author":"7189806171069399041","children":["TBlKdcb4Vo9VDhxp72OcpnAung7","DJ9Fd8JINopScZx1McWc08Uxn7c","OtpMdroUjoqF0mx3ehkcTP2jnRf","LASYdvfdSoizXzxVpGTc1Wd6n3b","FicUdOWE8oLqbjxPrzfcL8iKnEe","G4a1dPmLdo5nlpx10JMclCHNnle","WrCRdtL2FoQ3dZx8XPncAl0Cnxc","G9Bmdg6aookkG1xgXcQcmSdrnWg","Ls0rdlfL4ozhXzxE4PdcvM3fnZY","FdyOdaY9To8nHLxhUI9cpndPnBc","UIrpdwuYcoYGBZxWKXhcrSJInud","HQpBdQjrEoeGKTxOegGcsCojnOg","VG1UdHJ4koXK8XxDG7BcfR2knGf","JUfodYMaSosHiHx1bdhcl0cxnXc","Y5sHdaKjVosueTxhjVUc69awnGh","HzCudF4xsoWlBUxsHbAcKQMPnG8","HRjgdtbIZoPtUcxsIDJcfCa3n1e","GCPcdPqP1opgkMxYhlSczidEnKf","Sq2CdbSBiomj3JxTfHkcWSkwnfg","ExvOdxjKvoewcKxDKv9cUgALnbe","ANsYdD20woDLpgxfFhtcVKqdnhh","HTIAd8qnaoQnP1xPlQdc7HqRnXb","TWwkdDWdtoqTJQxWDIZc2SBCnEj","EpQtdOljzoHyFVxhqttc3eqKn5g","D2OTdNzKCogttUxvFWEct7Wqnkh","BRykduy8RotyCBxzGG3cW774nSb","NmGRdlDy5ocJOXxf46QcUjlNn6e","SxGOdugzHocGJoxgqrocykzyn1d","RjfIdQXMqotwDgxCtQ5ckpaDnnh","Qz88dyMeCosRnExVVetclvD8nqb","BvYUdc4Imos4Vdxa8jXcabf5nAc","HnzDdqIG6oBynSxNU9bcfHIunjb","QKTsdKs7poJxgnxA7YBc49yVncP","WIfDd46XXoFgx2xKC3gc1QVSn5f","Yd0odvyCSoTujGxdHW7cQU9Inme","QDvpdu8veoyIuPxxdYEcK72inXp","HAQqd1JRRoVBQPxVgACc2FcBnNb","Bns4dnu8QofkVkxrm2EcAh2unwe","QWAqdNDazoczwSxe9vUc5ysSndR","FaCyd7dZMozTJOxESqEcHVEcnUh","DoNxdrJ0coDza3xgtXKcPYxWn3d","DSuXdWWXzoDMIqxy4tdcnnREnme","Cb66dYMFOotdZ0xnanqcB03gn4e","EOz8dIxkIoaeFmxrePEcutgNnRe","JaUhdwtTEofNdKxilo2cg0NRn3f","CbVsdnaSOoYZcFxRkrVc8zKhnHh","KnBqd4Tz8o2JaVxVcrfcMBt5n6e","HFdqdkLlrosBFyxO3udcZMdbnPc","DysVdKembo2qEDxBZe7cSutTnmc","Zeimdjthvol8u3xQsC4c7YQLnph","ZHBDdpWUxoUWsxxeZtgcUS16nNc","GAbodS1u1owE7XxifNhcIg4Rnvd","EMOodRONMoX1DPx5BOwccDn7nqb","Hepyd57X7ouSMGx1B6FcQuhLnfc","HwfsdrM6ho8yPLxpTl0crKCdnNg","JdKcdCeshoKh5uxzaMRc2UannFe","COFqdIabHoE5O7xBqy1c79Y6nEe","J60Xdudduo9MkKxF8dBccdMgnog","KHkFdd50ZoGillxpk5CckLhbnYe","X41vdhXAPoDTvbxeOekciRZYngb","PYr1dfrPmoQxYwxHlIZclna5njh","CQyxdPBmco9Nozx6IVgch9iCnZU","QH48dhl5IoeBTXxCypxcNA9enFd","B16ndGfBLoM8FWxsWQecqKYknId","O5rIdgl2LoS6L6xe4Qkc69LXnUc","UNLod8PtcoFHPBxXRzUcUelGnDh","Cdz5d2Cs7oPoSXxoNJbc1dLbnRh","RxDjd1rWuo8UiRx7Gp6ca7XYn0e","Q88pd84z0oe7q7xBR1wc8KZWnIc","ZvbMdqOx0oGnJTxnmpocXKvtnWq","Q1Ood4GQJoiEp9xvjcEczdWBnNe","UgkCdPRLnolb3rxMzMOcCNoWnXd","I9UVdY2zVo0j8Jxy2hXcokhxnPd","RupJdGUW1oxZFGxo2I5chSHYnWe","TEWmdtDtxoT8JFxJBljcwRBJn6e","OM9bdzZ2boGd5MxJCiYcm9B5nyb","VjXsd4ccgoroYXxvL5yc5e4CnQe","OJUVdPElaoRsrXxcPdHc78tinOh","DWaVdH60IoElVLxHufLcgl1hnbf","GNQNd4xagoaqSKxhBnycqTF3nce","UbzWdYplvoMREBx9erbcY5X1nWf","GqXKdHsP5ouOPLxcACBcR1whn7b","ZugudVYPXovuxLxAB8FckdbMntg","Uyc6dXaagoPipKxiMj3cwrponzf","FwMmd924OoDvyKxkKgZcod62nEc","J30kdEkc3oP5EXxAPmPc7Iurntf"],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7189806171069399041"]}},"initialAttributedTexts":{"attribs":{"0":"*0+c"},"text":{"0":"Zendesk 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