User Guide

• User Guide Download

Set Wi-Fi for Loona

• · Connect Loona to Wi-Fi/ APP
• · I don't know how to connect Loona to network
• · Why the connection to the Loona hotspot has failed？
• · Why “Failed” on Loona's screen when connecting to the internet？
• · What does 'Failed to access sever' mean?
• · How to scan the QR code?

See all 10 articles

Connect to Loona

• · APP tells to connect to the Wi-Fi that Loona connected
• · Why can't I find Loona?
• · A Failed toast on the APP while connecting
• · APP tells to check the network of phone
• · APP request local network permission

Voice Command

• · Voice recognition
• Why Loona doesn't understand my command？
• · When I say "hello Loona", Loona doesn't respond me
• · Why doesn't Loona respond to my commands?
• · Why Loona shows "Network Error"?
• · Why Loona shows "time out"? What should I do?

See all 7 articles

Ear troubleshooting

• · Ear troubleshooting

Face & Body recognition

• · How do I interact with Loona
• · How can I switch Loona's different modes?
• · What is Auto Pilot mode? How can Loona enter this mode?
• · What is Face mode? How can Loona enter this mode?
• · What is Follow mode? How can Loona enter this mode?
• · How can Loona see me?

See all 8 articles

3D-ToF and obstacle detection

• · 3D-ToF and avoidence of obstacles
• · Why can't my Loona avoid table legs?
• · Will my Loona fall off?

Battery Life

• · Battery Life
• · I didn't play with Loona why is Loona's battery running out?
• · What specifications of charger are required to charge Loona?
• · How long does battery last?
• · What can I do if I haven't used my Loona for a few weeks and she won't charge or turn on?

Loona always in the sky

• Why does the app always tell me that Loona is in the sky?

GPT

• In the Loona App, how do I play GPT Wonderland?

Data privacy

• Data privacy