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Loona Service Center
Welcome to Loona Help Center
Search for answers to your questions by entering keywords below, or look through our Detail FAQ.
Connect Loona to Wi-Fi/ APP
Cannot set Wi-Fi for Loona, Cannot Connect Loona etc, Please click here
Loona can't hear me, Loona doesn't understand me etc, please click here
In the Loona App, how do I play GPT Wonderland, please click here
What kind of obstacle Loona can detect, please click here
Loona can't recognize me, Loona can't follow me etc, please click here
Loona's battery life, charge Loona etc, please click here
User Guide Download
Set Wi-Fi for Loona
· Connect Loona to Wi-Fi/ APP
· I don't know how to connect Loona to network
· Why the connection to the Loona hotspot has failed？
· Why “Failed” on Loona's screen when connecting to the internet？
· What does 'Failed to access sever' mean?
· How to scan the QR code?
Connect to Loona
· APP tells to connect to the Wi-Fi that Loona connected
· Why can't I find Loona?
· A Failed toast on the APP while connecting
· APP tells to check the network of phone
· APP request local network permission
· Voice recognition
Why Loona doesn't understand my command？
· When I say "hello Loona", Loona doesn't respond me
· Why doesn't Loona respond to my commands?
· Why Loona shows "Network Error"?
· Why Loona shows "time out"? What should I do?
· Ear troubleshooting
Face & Body recognition
· How do I interact with Loona
· How can I switch Loona's different modes?
· What is Auto Pilot mode? How can Loona enter this mode?
· What is Face mode? How can Loona enter this mode?
· What is Follow mode? How can Loona enter this mode?
· How can Loona see me?
3D-ToF and obstacle detection
· 3D-ToF and avoidence of obstacles
· Why can't my Loona avoid table legs?
· Will my Loona fall off?
· Battery Life
· I didn't play with Loona why is Loona's battery running out?
· What specifications of charger are required to charge Loona?
· How long does battery last?
· What can I do if I haven't used my Loona for a few weeks and she won't charge or turn on?
Loona always in the sky
Why does the app always tell me that Loona is in the sky?
In the Loona App, how do I play GPT Wonderland?
Quick Start Video
Get in Touch
Submit a Request
If you encounter any problem in the use process, you can check our Knowledge base first. If the information doesn't work, please click here to submit a request, our team will reply you ASAP
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