Loona Service Center

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Welcome to Loona Help Center

Search for answers to your questions by entering keywords below, or look through our Detail FAQ.

Main issues

  • Connect Loona to Wi-Fi/ APP
    Cannot set Wi-Fi for Loona, Cannot Connect Loona etc, Please click here
  • Voice recognition
    Loona can't hear me, Loona doesn't understand me etc, please click here
  • ChatGPT
    In the Loona App, how do I play GPT Wonderland, please click here
  • Obstacle detection
    What kind of obstacle Loona can detect, please click here
  • Face&Body recognition
    Loona can't recognize me, Loona can't follow me etc, please click here
  • Battery problem
    Loona's battery life, charge Loona etc, please click here
More issues>>

Categories

FAQS

  • User Guide
    User Guide Download
  • Set Wi-Fi for Loona
    · Connect Loona to Wi-Fi/ APP
    · I don't know how to connect Loona to network
    · Why the connection to the Loona hotspot has failed？
    · Why “Failed” on Loona's screen when connecting to the internet？
    · What does 'Failed to access sever' mean?
    · How to scan the QR code?
  • Connect to Loona
    · APP tells to connect to the Wi-Fi that Loona connected
    · Why can't I find Loona?
    · A Failed toast on the APP while connecting
    · APP tells to check the network of phone
    · APP request local network permission
  • Voice Command
    · Voice recognition
    Why Loona doesn't understand my command？
    · When I say "hello Loona", Loona doesn't respond me
    · Why doesn't Loona respond to my commands?
    · Why Loona shows "Network Error"?
    · Why Loona shows "time out"? What should I do?
  • Ear troubleshooting
    · Ear troubleshooting
  • Face & Body recognition
    · How do I interact with Loona
    · How can I switch Loona's different modes?
    · What is Auto Pilot mode? How can Loona enter this mode?
    · What is Face mode? How can Loona enter this mode?
    · What is Follow mode? How can Loona enter this mode?
    · How can Loona see me?
  • 3D-ToF and obstacle detection
    · 3D-ToF and avoidence of obstacles
    · Why can't my Loona avoid table legs?
    · Will my Loona fall off?
  • Battery Life
    · Battery Life
    · I didn't play with Loona why is Loona's battery running out?
    · What specifications of charger are required to charge Loona?
    · How long does battery last?
    · What can I do if I haven't used my Loona for a few weeks and she won't charge or turn on?
  • Loona always in the sky
    Why does the app always tell me that Loona is in the sky?
  • GPT
    In the Loona App, how do I play GPT Wonderland?
  • Data privacy
    Data privacy

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