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Loona Service Center
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Welcome to Loona Help Center
Search for answers to your questions by entering keywords below, or look through our Detail FAQ.
Main issues
Connect Loona to Wi-Fi/ APP
Cannot set Wi-Fi for Loona, Cannot Connect Loona etc, Please click here
Voice recognition
Loona can't hear me, Loona doesn't understand me etc, please click here
Ear troubleshooting
Loona has a broken ear, how to take care of Loona's ears etc, please click here
Obstacle detection
What kind of obstacle Loona can detect, please click here
Face&Body recognition
Loona can't recognize me, Loona can't follow me etc, please click here
Battery problem
Loona's battery life, charge Loona etc, please click here
More issues>>
Categories
FAQS
Set Wi-Fi for Loona
· Connect Loona to Wi-Fi/ APP
· How to connect Loona to the network
· Can't connect my phone to Loona's Hotspot?
· Can't connect Loona to Wi-Fi and sync account information
· How to scan the QR code on Loona's screen
Connect to Loona
· APP tells to connect to the Wi-Fi that Loona connected
· APP reminds that Loona is not found
· A Failed toast on the APP while connecting
· APP tells to check the network of phone
· APP request local network permission
Voice Command
· Voice recognition
· How to make Loona understand me?
· "Timeout" showing on Loona's screen
· "Network Error" showing on Loona's screen
· About Loona's voice recognition
· Why Loona doesn't respond to "Hello Loona"?
Ear troubleshooting
· Ear troubleshooting
Face & Body recognition
· My Loona cannot recognize me
3D-ToF and obstacle detection
· 3D-ToF and avoidence of obstacles
Battery Life
Battery Life
Loona always in the sky
Why does the app always tell me that Loona is in the sky?
Data privacy
Data privacy
Quick Start Video
More Videos
Get in Touch
Submit a Request
If you encounter any problem in the use process, you can check our Knowledge base first. If the information doesn't work, please click here to submit a request, our team will reply you ASAP
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