Loona Service Center

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Connect Loona to Wi-Fi/ APP

Cannot set Wi-Fi for Loona, Cannot Connect Loona etc, Please click here
Voice recognition

Loona can't hear me, Loona doesn't understand me etc, please click here
Ear troubleshooting

Loona has a broken ear, how to take care of Loona's ears etc, please click here

Obstacle detection

What kind of obstacle Loona can detect, please click here
Face&Body recognition

Loona can't recognize me, Loona can't follow me etc, please click here
Battery problem

Loona's battery life, charge Loona etc, please click here

More issues>>

Set Wi-Fi for Loona
· Connect Loona to Wi-Fi/ APP

· How to connect Loona to the network

· Can't connect my phone to Loona's Hotspot？

· Can't connect Loona to Wi-Fi and sync account information

· How to scan the QR code on Loona's screen
Connect to Loona
· APP tells to connect to the Wi-Fi that Loona connected

· APP reminds that Loona is not found

· A Failed toast on the APP while connecting

· APP tells to check the network of phone

· APP request local network permission
Voice Command
· Voice recognition

· How to make Loona understand me?

· "Timeout" showing on Loona's screen

· "Network Error" showing on Loona's screen

· About Loona's voice recognition

· Why Loona doesn't respond to "Hello Loona"?
Ear troubleshooting
· Ear troubleshooting
Face & Body recognition
· My Loona cannot recognize me
3D-ToF and obstacle detection
· 3D-ToF and avoidence of obstacles
Battery Life
Battery Life
Loona always in the sky
Why does the app always tell me that Loona is in the sky?
Data privacy
Data privacy