Please go to your phone's settings - WLAN after the connection failed to check if your phone is currently connected to the Wi-Fi shown on the pop-up notification above:
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I can't connect to the Wi-Fi shown on the pop-up notification, because I've changed my use environment:If you can't find the Wi-Fi shown on the pop-up notification in your WLAN list, please reset the new Wi-Fi for your Loona first, then connect to Loona again.
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I've connected to the Wi-Fi shown on the pop-up notification already, but still can't connect to Loona:Please press and hold the Loona power button for 7s to reset Wi-Fi for Loona