Please go to System Settings - WLAN after the connection error to check if your phone is currently connected to a Wi-Fi starting with the name Loona:
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If your phone is connected to Loona hotspot:
Press and hold the power button for 3 seconds to shut down, then restart, and reset the network for Loona. If it is an Android phone, it is better to turn off cellular data during the connection process. - If your phone can not connect to Loona hotspot, a hotspot starting with the name Loona can be found in the WLAN list:
Press and hold power button for 3 seconds to shut down, then restart, reset the network for Loona. When it comes to the step 'switch the Wi-Fi connected to your phone to the Wi-Fi starting with the name Loona', wait a while to ensure your phone will not automatically switch to other Wi-Fi before returning to the app. If it is an Android phone, it is better to turn off the cellular data during the connection process. -
If your phone is not connected to Loona hotspot and no hotspot starting with the name Loona is found in the WLAN list:It means Loona's Wi-Fi is not successfully initiated. Long press and hold the Loona power button for 7s to reset the network. If it is an Android phone, it is better to turn off the cellular data during the connection process.