Connect Loona to Wi-Fi/ APP
Key words:
Wifi; connect; connection; connecting; network; internet; router; Wi-Fi; WLAN; WAN; LAN; DHCP; Internet;
Why Loona needs network connection?
Setting up the Wi-Fi for Loona using the APP. Loona's voice recognition function requires AWS's Lex cloud service. Her firmware updates involve downloading update packages, the remote control function uses Loona APP to wake her up, and also performs IOT control. For each of the above features to work, Loona must be online.
When Loona and the phone are connected under the same Wi-Fi, they can communicate with each other directly through the LAN.
How to connect my Loona to the network?
1.Press and hold power button for 7 seconds, release until a QR code shows on Loona’s screen
2. On the top right corner of the App main page, Click [Set up Wi-Fi for Loona]. If you are unable to find it, please go to settings > account
3. Click [A QR code shows on the screen] Button, then scan the QR code on Loona’s screen
4. Make sure your home router is connected to the Internet first. Connect your phone to Wi-Fi and enter the Wi-Fi password, click Next.
5.Switch the Wi-Fi connected to your phone to the one that starts with Loona. After the switch, go back to the Loona app and it will automatically go to the next step.
6. Wait for Loona to connect to the network and bind to your account successfully. The Loona app will automatically connect with Loona.
[Troubleshooting]- I can't connect my phone to Loona's Hotspot?
Please go to System Settings - WLAN after the connection error to check if your phone is currently connected to a Wi-Fi starting with the name Loona:
-
If your phone is connected to Loona hotspot:
Press and hold the power button for 3 seconds to shut down, then restart, and reset the network for Loona. If it is an Android phone, it is better to turn off cellular data during the connection process. - If your phone can not connect to Loona hotspot, a hotspot starting with the name Loona can be found in the WLAN list:
Press and hold power button for 3 seconds to shut down, then restart, reset the network for Loona. When it comes to the step 'switch the Wi-Fi connected to your phone to the Wi-Fi starting with the name Loona', wait a while to ensure your phone will not automatically switch to other Wi-Fi before returning to the app. If it is an Android phone, it is better to turn off the cellular data during the connection process. -
If your phone is not connected to Loona hotspot and no hotspot starting with the name Loona is found in the WLAN list:It means Loona's Wi-Fi is not successfully initiated. Long press and hold the Loona power button for 7s to reset the network. If it is an Android phone, it is better to turn off the cellular data during the connection process.
[Troubleshooting] - I can't connect Loona to Wi-Fi and sync account information
Please try again and be aware of the notification on the Loona screen when you go to the step 'Connect Loona to Wi-Fi and sync account information'
-
‘Wrong Wi-Fi password’ prompts on the Loona screen and returns to the QR code interface after 3 seconds:Because the Wi-Fi password was entered incorrectly, resulting in connection failure
-
'Failed' prompts on the Loona screen and returns to the QR code interface after 3 seconds:It means Loona failed to connect to Wi-Fi successfully. Please check whether the number of devices connected to your router has reached the upper limit, and whether you have set anti-chafing network, anti-strange device connection and other functions for the router. If yes, please set the router to trust Loona device and connect again. The specific process can be found here: Router anti-squatter and device management settings, (different router settings may be slightly different)
- 'Failed to access sever' or 'Time out' prompts on the Loona screen and return to the QR code interface after 3 seconds:
Connection failure caused by the unstable home router and signal. You can reconnect with another router or use another phone's hotspot.
- Excluding the above cases, Loona successfully moves to the next step (Animation or other interfaces on Loona's screen):
There is a high probability that Loona has been successfully connected to Wi-Fi. Please go to Loona-Settings-Account-My Loona to check if you can find your Loona. If there is, you can try to connect to Loona through the app.
[Troubleshooting] - I don't know how to scan the QR code on Loona's screen
Please download the Loona app first. Click [Set up Wi-Fi for Loona] on the top right corner of the App main page. If you are unable to find it, please go to settings > account, then follow the instructions.
-
There isn't a QR code shown on Loona's screenPlease press and hold the power button for 7 seconds until QR code appears on Loona's screen.
-
I can't connect the phone's Wi-Fi to the one starting with the name Loona, because it wasn't found in the WLAN list:
It means Loona's Wi-Fi is not successfully initiated.Please press and hold the power button for 7 seconds until QR code appears on Loona's screen, then scan the QR code until the load animation disappears on Loona's screen.
[Troubleshooting] - When I connect to Loona through the APP, the APP tells me to go to the settings and connect my phone to the Wi-Fi that Loona connected
Please go to your phone's settings - WLAN after the connection failed to check if your phone is currently connected to the Wi-Fi shown on the pop-up notification above:
-
I can't connect to the Wi-Fi shown on the pop-up notification, because I've changed my use environment:If you can't find the Wi-Fi shown on the pop-up notification in your WLAN list, please reset the new Wi-Fi for your Loona first, then connect to Loona again.
-
I've connected to the Wi-Fi shown on the pop-up notification already, but still can't connect to Loona:Please press and hold the Loona power button for 7s to reset Wi-Fi for Loona
[Troubleshooting] - When I connect to Loona through the APP, the APP reminds me that Loona is not found
Please check Loona's current status:
-
Loona is in sleep modeIn order to maintain low energy consumption during sleep mode, Loona will automatically disconnect from the network, so you can't connect to Loona in this case.Please click the power button to wake up Loona first, and Loona will automatically reconnect to the Wi-Fi. This connection process takes a little time, wait about 30s before clicking the [connect Loona] button on the APP.
-
Loona is shut downRestart Loona first, and Loona will automatically reconnect to the Wi-Fi after starting up. This connection process takes a little time, wait about 30s before Clicking the [connect Loona] button on the APP.
-
Loona is just woken up or started up for a whileLoona will automatically reconnect to Wi-Fi after waking up and starting up, but this process takes a little time, so please wait about 30s before Clicking the [connect Loona] button on the APP.
-
The Wi-Fi signal isn't stablePlease go to Loona APP settings > account, click [Set up Wi-Fi for Loona] and reset Wi-Fi for Loona
[Troubleshooting] - When I connect to Loona through the APP, there is always a Failed toast on the APP
- Make sure the router turns on the DHCP function.
- Don't set up that only devices with certain mac addresses can connect (don't set up the mac address filtering function)
- If the router supports setting the Bonjory service, turn it on.
*DHCP is the dynamic assignment of IP. Some routers may set a fixed assigned IP, which may result in the robot not being able to connect to the router.
*Bonjour is a LAN discovery service that allows the app to discover bots on the LAN, which is supported by normal routers. However, some routers can be set to enable or disable this service, so if the user turns it off, it will not be able to discover bots on the LAN.
[Troubleshooting] - The APP reminds me to check the network of my phone
Please confirm your phone can access the Internet, because the phone must access the server before the connection.
[Troubleshooting] - APP reminds me to enable local network permission
Please go to Settings - Loona, turn on the Local Network permission.
[Troubleshooting] -Router anti-squatter and device management settings
-
Log in to the router's administration page
The label on the back of the router will usually be marked with the URL or IP address of the router's administration page. If it is not marked on the label on the bottom of the router, you can look it up in the router's manual. Enter the router's web address or IP address on your computer or mobile phone, and then enter the router's administrator password to log in to the router's administration page. -
Check the number of connected devices and modify the number of connected devices
Select Device Management to see the devices that are currently connected to the router. If Loona is not found, Loona may not be able to connect to the router because the maximum number of devices connected to the router has been reached and the setting needs to be set to increase the number of devices connected to the router.Select the DHCP setting. The difference between the end value of the start address and the end value of the end address in the address pool represents the maximum number of connections allowed to the router. For example, a start address of 198.68.1.100 and an end address of 198.68.1.106 represents the maximum number of devices allowed to be connected to the router, which is 7. If the number of devices currently connected is low, it is recommended to increase the value at the end of the ending address, for example to 198.68.1.110. Click Save when finished. Reset Loona's wireless network and confirm that she can connect to the router. -
Check if the router MAC address filtering is enabledIf the router has MAC address filtering enabled, the device will not be able to connect to the router if it is not in the MAC address list. Find the MAC address filtering setting function in the router's advanced settings (some routers are called wireless device access control settings) and turn off the MAC address filtering function. Click Save when you have finished making changes. Reset Loona's wireless network and confirm that she can connect to the router.If you need to enable MAC address filtering, you can find Loona's MAC address in the router's device management after it has been successfully connected and add it to the MAC address list, then select Enable MAC Address Filtering again.